Refunds and cancellation

1. Failed photographs refund themselves

If a generation fails, the credit returns to your balance automatically, usually within seconds. You do not need to contact us, and there is no limit on how often this can happen.

A photograph that generated successfully but is not what you hoped for is not a failure. The work was done and the cost was incurred, so we cannot refund it as one. If the result is poor because something is wrong at our end, that is a different matter: see section 4.

2. Cancelling your subscription or your account

You can cancel your subscription at any time from your billing page, with no minimum term. The cancellation screen shows exactly what happens before you confirm: rollover credits expire immediately, the current cycle's credits stay usable until the end of the period you have already paid for, and nothing further is charged.

Closing your account deletes your projects, uploads and generated photographs. Download anything you want to keep first. Unused credits are not refunded when you choose to close your account.

3. Your statutory cancellation right

If you are a consumer in the UK or the EU buying credits from us at a distance, you normally have 14 days to change your mind under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

Credits are digital content supplied immediately. At checkout we will ask you to confirm two things before you pay: that you want supply to begin straight away, and that you understand you lose the right to cancel once it has. That confirmation is an unticked box you choose to tick, never a default.

• If you have not used any of the credits in that purchase, cancel within 14 days and we will refund the purchase in full.
• If you have used some of them, we will refund the unused balance of that purchase at the price you paid.

To cancel, email support@fashionstudioapp.com with your account email and the purchase date. A clear statement is enough; there is no form to complete. We refund to the original payment method within 14 days of accepting the cancellation.

4. If something went wrong

Under the Consumer Rights Act 2015 digital content must be of satisfactory quality, fit for purpose and as described. If it is not, you are entitled to have it put right, and to a price reduction where that is not possible.

In practice: if a fault at our end spoiled a batch, or you were charged for something you did not receive, write to us with the project name and roughly when it happened. We can see what the system did, and where we got it wrong we return the credits or the money without argument.

This applies alongside your other rights, and nothing on this page reduces them.

5. Business customers

The statutory cancellation right in section 3 applies to consumers, not to businesses. Business purchases of credits are non refundable except where section 1 or section 4 applies, or where we agree otherwise in writing.

6. Before you raise a chargeback

Please talk to us first. A chargeback takes weeks and freezes the account while it runs, whereas an email usually resolves the same problem the same day. We would always rather refund you than argue with a bank.

7. How to reach us

support@fashionstudioapp.com. We reply within five working days, usually far sooner. This policy forms part of our terms of service, and Byte Shift Ltd is the company you are contracting with.